Before You Visit
Determine Your Eligibility
Before receiving services with VA Illiana Health Care System in Danville, Illinois, you should first determine your eligibility. Use our eligibility page to make an application for health care benefits.
Schedule an Appointment
Eligible veterans should contact the VA Medical Center to schedule an appointment with a primary care provider. Getting an appointment can be done in a number of ways.
Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another veteran during that time period. Let us help you reschedule or cancel your appointment.
During Your Stay
There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time. Tell us in writing about the kind of care you want if you cannot speak for yourself.
We want to assist you in learning more about your condition, how to live a healthly lifestyle, and ways to self-manage your own health. A number of educational resources are available to you at no cost.
Get information about the New Patient Orientation ProgramCustomer Service
VA Illiana Health Care System Providing New Patient Orientation Program
VA Illiana Health Care System is providing a new service to Veterans. You can be a newly enrolling Veteran, a currently enrolled Veteran or family member. During New Patient Orientation you will receive an information packet and a New Patient Orientation Handbook. This program gives you the information that you need to partner with the VA in providing exceptional care. It can help in leading you to the services that you may need.
What: The New Patient Orientation program
When: held every Friday (except on holidays) from 9 a.m. to 10:15 a.m.
Where: at the Danville VA campus located at 1900 East Main Street in Bldg. 104 (just around the corner from the cafeteria), in the Social Activities Room (SAR). This program is also offered at all five of the VA Community Based Outpatient Clinics (CBOC’s) in Decatur, Mattoon, Peoria and Springfield, Illinois and West Lafayette, Indiana.
For more information about the New Patient Orientation in Danville please call:
Eligibility Staff at 217-554-3000, ext. 45380, 45209, 45363 or
Veterans Health Education Coordinator, Darcie Clauson, 217-554-3000, ext. 45567.
Contact information for Springfield CBOC: 217-529-5046, ext. 44745; Peoria CBOC: 309-497-0790, ext. 47386; Decatur CBOC: 217-875-2673, ext. 47660; Mattoon CBOC: 217-258-3370, ext. 49021; and West Lafayette CBOC: 765-464-2280, ext. 47809.
A number of programs have been established at this Medical Center to assist you in the event you have a concern or complaint. Let us help you resolve your issue.
After You Leave
Now that you've been a patient, you may have some concerns after you leave. Let us help you on the path to recovery.
Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance. Learn more about billing and insurance.
Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients. Let our staff help you get the information you need.